Sony Support? What support?

Update to this can be found here.

Enclosed is the email conversation I have with Sony Support:

Basically despite me telling them that there is no other software for sychronizing addressbook from my old SonyEriccson T290i mobilephone to my new K610i mobilephone, they slap me a standard reply -- go download software from our website!

grr....

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Dear Sir/Madam,

Thank you for contacting Sony Ericsson Call Center.

With regards to your inquiry,
Kindly do download the necessary software off our website to transfer your contacts from your T290i.

Proceed to the sony ericsson page
www.sonyericsson.com

Select singapore
Select Support
Select your phone
Select Software downloads

Thank you for your inquiry

Best regards,
Andy zeng
Sony Ericsson Call Center

If we can be of further assistance, please email to us at questions.sg@support.sonyericsson.com

For the latest news and further product information,kindly visit our website at www.sonyericsson.com

For software downloads and user guides,kindly visit our website at www.sonyericsson.com/support

For content downloads, kindly visit our website at www.sonyericsson.com/fun.

Question:
Email:
To: questions.sg@support.sonyericsson.com
From: my-email-address
Subject: Phones
Product: K610i

Opinion: Hi, I would like to transfer phonebook entries from T290i to K610i, but the supplied software from K610i cannot synch phonebook with T290i (there is no synch software in CD for T290i - only photo editors). Phonebook entries to transfer is from phone to phone and not from sim card.
Country: Singapore
Personal details retained

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Sony Ericcson Customer Service Center at Wisma Atria, Orchard does not fare better.

The girl there just told me that they could only help if it is both supporting blue tooth. DUH! I don't need a to go to service center, queue up for 1 hour just for that! OK fine, they offered to contact me after asking their engineer who are not on site (may be they are at Jurong East?).

Finally they called me after 2 hours, and basically told me that it cannot be done because T290i is an old phone and phonebook synch is not supported. I told her that I have the datacable, if they dont have it they can use mine, if that is stopping them, but she insisted that it is not possible.

Thank you, hangup.

BAH! I dont buy that argument. Phonebook entries are files! Files can be tranferred!

I have to prove it can be done, and it is proven. Here is the solution.